Slowest costumer service in the world. We have outlined a general method for conducting your own patch test based on the type of product. Made a mistake? Our US orders are currently shipped through USPS via One Stop Mailing.

Please refer to our Privacy Policy and Terms of Use for more details. Please make sure to check your surrounding area and with your neighbours. I have always ordered online and never had a problem until today. We take no responsibility if you are not there to receive it. We offer one shipping option at this time, but we hope to offer expedited shipping in the future. i’ve heard that people got their products in a few days. By selecting this option you expressly consent to receiving electronic communications from DECIEM Inc. You may withdraw consent at anytime.

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I would like to receive a one-time notification when this product is in stock. Online purchases cannot be refunded in-store, but our ambassadors will accept the items and put in a refund request for you which will be issued by our Customer Happiness Team. You will receive an email once your order has shipped with your tracking number for each order, along with a tracking link. Since I'm not sure theirs is filtered with plantbased products.

The refund will be issued upon processing of the returned item(s). If the problem persists, we recommend either restoring your browser settings or trying a different browser/device. However, if you see that your parcel is being returned back to DECIEM, simply reach out to us through our contact page and let us know!

When paying by credit card, your name and billing address must match the address on file with the card issuer. Wrong password We don't offer exchanges but we do have a 365-day Return Policy on all items purchased directly from us. In order to proceed you need to agree to the privacy policy and the terms of use. 1) must be returned in full in order to be eligible for a refund. The Ordinary No-Brainer Set, Hylamide Core Series Bundle, NIOD Set No.

But that is a complain toward DPD not DECIEM.Overall satisfied with all the products that came in a nicely packaged box.

We are unable to cancel an order if it has already been packed by our warehouse. The parcel arrived on time but one of the items was wrong . If you are unable to submit an email to us, please contact us via +1-646-661-4290. Never heard from them again. The bank often sets aside the funds in anticipation of a successful charge. Unfortunately, we cannot offer partial refunds for items returns from a set. Share. Never received my order / No customer service, Amazing products, quick shipping, great experience. Do you test on animals? Have you checked your tracking information? Patch tests are an easy way to help predict if you will have a negative initial reaction to a new product. I've been trying to order to your website several times, but whenever i checkout it shows " your cart is empty". Bosnia and Herzegovina — Bosna i Hercegovina, Central African Republic — République centrafricaine, Dominican Republic — República Dominicana, French Southern and Antarctic Lands — Terres australes et antarctiques françaises, Republic of the Congo — République du Congo, Saint Pierre and Miquelon — Saint-Pierre-et-Miquelon, São Tomé and Príncipe — São Tomé e Príncipe, Svalbard and Jan Mayen — Svalbard og Jan Mayen, United Arab Emirates — دولة الإمارات العربية المتحدة. Contact us about a damaged or incorrect order, Contact us about cancelling an order or product, Contact us about changing your shipping address, Contact us about changing your e-mail address, Contact us about a problem with the website, Close your account and delete personal data, https://www.linkedin.com/company/deciem-inc-. Currently, our system provides pricing based on your shipping country: In this case, we must honor the refund policy that has been put in place by the retailer this product has been originally purchased from. Our emails can sometimes accidentally go straight to your junk folder and/or may be flagged by spam filters. This is the regulatory threshold for testing. Thank you for taking the time to share your kind feedback with us! We have a product legend for each product on our website that will indicate if it is vegan, nut-free, oil-free and a whole host of other information!

If we issue a refund to the original tender and it is declined or rejected, your refund may be issued via PayPal.

Mind you, this was BEFORE the COVID-19 outbreak so that's no excuse.Btw, I am no longer going to contact them about this. Our team is a bit behind on emails at the moment but is working to respond to each inquiry in the most timely manner possible. A receipt or proof of purchase is required to process your refund on your original method of payment. Because we ship worldwide, the shipping couriers vary by region and are subject to change from time to time. I've been trying to order to your website several times, but whenever i checkout it shows " your cart is empty". i’ve heard that people got their products in a few days. Please refer to our website for an in-depth guide to patch testing. Once your order has been dispatched from our warehouse, we will send you an email with your online tracking information. * If we are unable to ship to your region, we’re doing our best to get there soon and we appreciate your kind patience with us in the meanwhile. By continuing to use our sites, you consent to the use of cookies, including third party ones,and other technologies used for statistical and analytical purposes. fix it. Invalid format, Password

When checking out, please ensure you choose "USA - United States" for country. We appreciate your kind patience during this time. I want a product but it’s out of stock. Though I doubt I'll ever get a reply.

Unfortunately, we cannot offer partial refunds for items returns from a set.

So don’t worry!Highly recommend . (Uk). Thank you for your feedback! Mind you, this was BEFORE the COVID-19 outbreak so that's no excuse.Btw, I am no longer going to contact them about this.

Ordered to Belgium on Sunday, received after 4 days on Thursday. Can I ship to military addresses, P.O. I placed an order with DECIEM in early June, and was very happy with both service, shipping, and products. Email This will clear within 3-8 business days, the time varies as per your bank's policy. I called them and they immediately ordered the replacements for me. Changed your mind? How can I exchange/return an online purchase? As soon as your parcel is sent out, we send you a tracking notification with your tracking number for each order along with a link so you know where you can track the order. We can reship your order a second time at no cost to you. Please enter an email Are there any taxes, brokerage, or customs fees? Unfortunately, we do not offer exchanges.

I told them this and asked for an actual answer to my question. Thank you for taking the time to share your kind thoughts with us - we hope you love everything! Some regions include taxes and duties while others do not.

I haven’t got any email saying my package has been delivered, after a month I think its weird. COVID-19 Update: Order processing may be further delayed in some countries. By providing your email address above, you expressly consent to receiving electronic communications from DECIEM Inc. You may withdraw your consent at anytime. We do not provide SDS sheets, so please be mindful of this when using your selected service. Heavy box full of glass bottles was so poorly packaged, nothing to protect the products and of course one of them shattered completely and spilled everywhere. Until a missing package has been returned to DECIEM or officially declared lost, we are unable to reship or refund the order. International orders sent via BPost are sent to their distribution center in Belgium before being sent to their individual destination countries. I ordered five products from The Ordinary and they arrived in less than two days! OrderDEC -  Please provide as much information as possible about your business. I'm bumping it to 3 stars! When I pointed this out they gave me the same "Thank you for your question, it can take up..." bs. Since I'm not sure theirs is filtered with plantbased products.

Please be aware that there is always the potential for international orders to get caught up in the system, and your package may be delayed up to 7 weeks. you may be charged handling fees and taxes as your order passes through customs. Where do you ship from? So unless you have a specific or more insightful response to my complaint, please DECIEM team don't respond. We accept all major credit cards. … I wrote to them but they haven’t replied Would never order from decim again!!!! The currency and pricing of your order is determined by the country from which you visit us and cannot be changed. We’re sorry to hear that it’s not working out. If you click the “Email Me When in Stock” button underneath the product you’re interested in, we’ll let you know as soon as it’s restocked! If the local/credit card currency is different than the one used at the time of checkout then your bank will convert the amount using the current exchange rate. We do our best to make sure orders are packaged correctly but sometimes people make mistakes. I am in the US, why does the shipping fee suddenly change during checkout? However, please note if you say using a card with a different currency, the amount you get back reflects the exchange rate on the day we issue the refund. We have limited support available on the weekends. If we issue the refund and the payment is declined, we will then issue your refund via PayPal. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

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