If your receiver has good signal strength and is getting an error message when tuning to a channel in your package, you may be experiencing an authorization issue.

If you have a unit ID on your SYSTEM STATUS that does not start with 000-0 followed by other numbers, your Unit ID may be corrupted. Note: Rebooting your satellite receiver may cause a loss of your Guide data for up to an hour. If you are getting "Not Subscribed" message on multiple channels, please.

Don't have My Shaw Direct, yet? On your Shaw Direct remote, press the buttons OPTIONS-4-7. Select "Manage TV" from the left side of the page. Unplug the power cord from the back of the receiver. The receiver should boot up properly in less than 90 seconds, with lights flashing in front. There is an internal battery inside the receiver that works to maintain certain things such as unit authorization.

View your bills, set up eBill, refresh your receiver and more. Select whether you are calling from the phone number listed on your account or not. Use these tips to troubleshoot authorization issues with your satellite receiver.

If refreshing your receiver did not resolve the issue, please reset your receiver by referring to this section. How to refresh your receiver.

Locate the "Refresh TV Receiver" box on the screen and click the "Refresh Receiver" button.

How to adjust or cancel your Seasonal Break, Troubleshooting tips for intermittent signal, Troubleshooting guide to missing channels, How to install your dish video tutorial and manual. If you still see an error message, please contact us for further troubleshooting. If this starts with a different number, please. If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver.

Wait up to 10 minutes for your channels to refresh. Press 1 to select "Product and technical support/Activate a receiver." Press 3 to select to refresh your receiver. When that battery expires, the Unit ID gets reset into an addressable number that doesn't fall into any current unit ID ranges.

© 2020 Shaw Satellite G.P., All Rights Reserved.

Enter your location for accurate product availability. Troubleshooting tips for intermittent satellite signal Click My Services up at the top and select TV. © 2020 Shaw Satellite G.P., All Rights Reserved. Press 1 to indicate you have an active account. Check if the channel is part of your current package.

Click here to login to My Shaw Direct. Press 1 for Shaw Direct Satellite Services. If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver. Press 3 to select to refresh your receiver.

This is why often times, when a receiver has a corrupt unit ID, it comes directly after a power outage or the receiver has been unplugged.

My channel line-up type and channel listing (Classic and Advanced). Create a Shaw ID today.

Press 1 to indicate you have an active account. For assistance. TV is showing blue, black, or snowy screen, Seasonal Break troubleshooting: How to refresh your receiver, Troubleshooting tips for intermittent satellite signal, Troubleshooting satellite receiver not authorized or not subscribed errors, How to troubleshoot when my satellite receiver will not boot up, Troubleshooting guide to missing satellite channels, Troubleshooting guide to missing recorded programs, How to troubleshoot external hard drive issues, Video on Demand connection troubleshooting tips, Video on Demand connection error messages, BlueCurve TV App frequently asked questions, 8XX receivers software update - Version 68.27, Premier League is available exclusively on DAZN, 6XX receivers software update - Version 56.05, My receiver is not responding to my remote control, How to browse and order Shaw Direct On Demand programming, Shaw Direct On Demand frequently asked questions, How to connect your receiver and modem with an Ethernet cable, How to use Chromecast with the BlueCurve TV app, Set up and manage BlueCurve TV App Parental Controls, How to install your satellite dish video tutorials and manuals, How to connect, activate, and set-up your satellite receiver, Programming your remote control model IRC 600 or URC 600, How to program your IR/RF 600 remote control. While the receiver is plugged in to a consistent power source, the authorization numbers may be maintained even after the battery expires, but if the power supply gets interrupted, this can cause the unit ID to become corrupt.

Statement from Shaw Direct regarding COVID-19, December 31 | BBC Canada cease broadcasting, Understanding fees on your Shaw Direct bill, How to access additional services with your Shaw ID, My channel line-up type and channel listing, Enter your location for accurate product availability. Sign in using your Shaw ID and password. To the far right under Help & Support, click Refresh. Ensure your Ecb/no is above 6.5 on the problematic channel. Leave it unplugged for 30 seconds, then plug it back in. Generally, these batteries have a life-span of 5-8 years. This shows if you're subscribed to the channel.

Via our phone line using self-serve options: Press 1 for Shaw Direct Satellite Services.

When asked to confirm, click Refresh. Press 1 to select "Product and technical support/Activate a receiver.".

It should bring you to the System Status. Press 1 to confirm.

Select whether you are calling from the phone number listed on your account or not.

Please contact us for further assistance.

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